If you want to visit us at our atelier or points of sale, you can book an appointment here.

If you want to contact us for any other question you can do it through our mail hello@otaduy.co hello@otaduy.co or at (+34) 670358706

 

PURCHASES AND SHIPPING

The terms and conditions indicated below regulate the access and use of this website owned by COTADEX INSPIRATION S.L., whose registered office is Calle Provença 253, 2º2º, CP 08008, Barcelona with CIF B65570988, Telf: +34-933.687 .884 and contact email hello@otaduy.co

 

SHIPPING

 

Shipping costs and delivery times are as follows:

• Shipments to Peninsular Spain and the Balearic Islands: shipping costs included and estimated delivery time 8 to 10 weeks.

• Shipments to the Canary Islands: cost of 50 euros shipping costs estimated delivery time 8 to 10 weeks

*Important: The taxes and/or tariffs corresponding to the place of destination will be borne by the buyer - both in the shipment and in the return.

• Shipments to countries of the European Union: cost of 85 euros shipping costs and estimated delivery time 8 to 10 weeks.

• Shipping to the United Kingdom: cost of 150 euros shipping costs and delivery time between 8 to 10 weeks.

*Important: The taxes and/or tariffs corresponding to the country of destination will be borne by the buyer (both in the shipment and in the return).

• Shipments to the United States and Canada: cost of 150 euros shipping costs and delivery time between 8 to 10 weeks.

*Important: The taxes and/or tariffs corresponding to the country of destination will be borne by the buyer (both in the shipment and in the return).

• Shipments to Japan and Hong-Kong: cost of 150 euros shipping costs and delivery time between 8 to 10 weeks.

*Important: The taxes and/or tariffs corresponding to the country of destination will be borne by the buyer (both in the shipment and in the return)

• Shipping to other countries: check shipping availability at: hello@otaduy.co

 

The delivery dates are approximate, so OTADUY will not have any responsibility if for any reason the delivery cannot be made on the dates mentioned.

 

 

RETURNS & EXCHANGES

To proceed with the return contact: hello@otaduy.co

• OTADUY offers the customer the possibility of returning the order, during a period of fifteen (15) calendar days from the receipt of the order, using as reference the date that appears on the receipt from the carrier signed by the customer.

• Returns will not be accepted once the period set by OTADUY has passed.

• Costs and return management not included.

• The taxes and/or tariffs corresponding to the place of destination will be borne by the buyer - both in the shipment and in the return.

• OTADUY will not make any refund if the product has been unsealed, used or if it has suffered any damage and will be returned to the buyer.

• The refund will be made within a maximum period of fifteen (15) calendar days.

• Changes or refunds of: accessories, lingerie & masks are not accepted.

 

AVAILABILITY OF PRODUCTS

All orders are subject to the availability of products or raw materials. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.

We know that the search for the perfect look for Day B can make you have many questions. We want to be by your side and accompany you on this journey full of love.

 

Sustainability

We believe in a world in which caring for the planet is the basis on which to build a more humane, ethical and sustainable future. We strive, day by day, to create timeless garments, respecting nature and contributing to the community. We know that we are not perfect, but we work for and to improve our processes. We want each of our #lovewarriors to feel proud of wearing an OTADUY, not only for the art of haute couture, but also for the values ​​that comprise the brand.